Frequently Asked Questions

Here are some Frequently Asked Questions we've anticipated from new customers of Donveli:

Q: When is the launch event?
A: The launch event is now over, and we're fully up and running!

Q: What is a Founding Membership?
A: Founding Memberships are a special limited-quantity, lifetime membership for early adopters/early customers of Donveli—pay only once, and you'll be a member for life! We are using this vehicle as a kind of seed capital for our store, and offering extremely amazing benefits in return... The Founding Membership drive is now over!

Q: Where can I find out more about your lifetime warranty on yoga products?
A: Visit our Lifetime Warranty page! 

Q: When does my item ship?
A: Items typically ship within 1-2 business days.

Q: How long will it take for my item to arrive?
A: Depending on your shipping choice, items can take 3-5 days to arrive.

Q: Where are you located?
A: Warehouse Location(s):

  • San Diego, CA —most items will ship out of San Diego, California.
  • Milwaukee, WI —our headquarters!

Q: What's your refund policy?
A: If you are not 100% satisfied with your purchase, you can return the product and get a full refund of the purchase less shipping or exchange the product for another one.

You can return a product for up to 21 days from the date you purchased it. 

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt!

Drop us a message!

Write us:

Eddie Phanichkul
Donveli MKE
770 N Jefferson St #230
Milwaukee, WI 53202
Eddie Phanichkul
Donveli Warehouse
2215 Paseo De Las Americas Suite 30
San Diego, CA 92154

‪(858) 598-4287‬ //

If you've got more questions, we're sure to have the answers! Customer service is available online Monday-Friday!